Reference

How y01 Handles Your Personal Data

At y01, we are clear about what data we collect, why we hold it, and how long we keep it — because your account security depends on that…

Data collected at account creationUPI & Paytm transaction recordsCookie and session dataYour rights to access and deletionIndia-based data handling

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What This Privacy Policy Covers

y01 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data y01 processes when you use our platform, including account registration details, payment method records for UPI, Paytm and PhonePe transactions, device identifiers, and activity logs. We collect only what is necessary to operate your account, process withdrawals and maintain security.

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Your eligibility to use y01 depends on local law and access is available only where local law permits. We do not sell your personal data to third parties. Data shared with payment processors — such as those handling UPI or PhonePe transfers — is limited strictly
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to what those processors need to complete your transaction. We retain account data for as long as your account is active and for a defined period after closure, as required by applicable law. Any changes to this policy are published on this page with a revised
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effective date.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact y01 About Your Privacy

If you have a question about how your data is used, want to request a copy of your records, or need to raise a concern about data handling, our privacy support team…

Email Privacy Support Send your data request or privacy concern to our dedicated privacy address. Include your registered account email so we can locate your records and respond accurately within our stated window.

Live Chat on y01 Open the chat widget on any y01 page and select the Privacy or Account topic. Our support agents can log your request in real time and escalate directly to the data team if needed.

In-Account Request Form Log into your account, go to Settings, then Privacy, and submit a formal data request. This route creates a timestamped ticket and gives you a reference number to track progress.

HOW WE PROTECT YOU

Data Handling and Account Security at y01

We use a layered approach to keep your account data safe — encryption in transit, access controls on stored records, and regular audits of who can view your…

Encrypted Data in Transit

All data moving between your device and y01 servers travels over TLS encryption.

Cookie and Session Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Controls

Your account is protected by password hashing and optional two-step verification.

Data Retention Schedule

Active account data is retained for the lifetime of your account.

Third-Party Data Sharing

We share data only with processors directly involved in running your account — payment gateways for UPI and Paytm, identity…

Requesting Changes to Your Data

You can request correction, export or deletion of your personal data at any time via the in-account Privacy form or…

What You Want to Know About Our Privacy Policy

These questions cover the most common things people ask when they read the y01 privacy policy for the first time — from what data we actually hold to how you can get it removed. If your question is not here, the in-account Privacy form or our live chat will get you a direct answer.

We collect your name, email address, date of birth, phone number and the payment method details you choose to add — such as your UPI ID or Paytm number. We also log your IP address and device type at registration for security purposes.

We store a tokenised reference to your payment method, not the raw credentials. Full UPI or Paytm authentication is handled by the respective payment processor. We retain transaction records — amounts, dates, status — for the period required by law.

Yes. Log into your account, navigate to Settings, then Privacy, and submit a data export request. We compile your records and send them to your registered email within seven working days of receiving the request.

You can submit a deletion request through the in-account Privacy form or by emailing our privacy support address. We will delete or anonymise your data after verifying your identity, subject to any retention obligations under applicable Indian law.

No. We do not sell or rent your data to marketers. Data is shared only with processors needed to run your account — such as payment gateways for UPI and PhonePe transactions — and only to the extent those processors need it.

We use session cookies to keep you signed in and analytics cookies to see which parts of the platform are used most. You can manage or withdraw consent through the cookie panel in your account settings at any time.

Reach our privacy team via email, live chat on the platform, or the in-account Privacy form. If you are unsatisfied with our response, you may also contact the relevant data protection authority under applicable Indian law.

How y01 Handles Your Personal Data

Contact y01 About Your Privacy

Data Handling and Account Security at y01

Encrypted Data in Transit

Cookie and Session Policy

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

What You Want to Know About Our Privacy Policy

01 What personal data does y01 collect when I create an account?

02 Does y01 store my UPI or Paytm payment details?

03 Can I request a copy of all the data y01 holds about me?

04 How do I ask y01 to delete my personal data?

05 Does y01 share my data with other companies for marketing?

06 How does y01 use cookies, and can I turn them off?

07 Who do I contact if I believe y01 has mishandled my data?

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